# May, 07, 2020

Medicare Card Replacement: Requesting a New Medicare Card

Your Medicare card provides proof of insurance for doctor visits, inpatient care, and more. If you are a Medicare beneficiary, this card is one of the most important healthcare documents you own. If it’s lost, stolen, or becomes damaged, you should order a Medicare card replacement as soon as possible.

When Will You Get Your Medicare ID Card?

If you are new to Medicare, when you receive your Medicare card varies.

  • If you were already receiving Social Security or Railroad Retirement Board (RRB) benefits three months before your 65th birthday, you should have received your new Medicare card before you turned 65.
  • Those who qualify for Medicare due to disability receive their Medicare card three months before their 25th month of disability benefits.

Everyone else has to apply for Medicare. If you sign up during your Initial Enrollment Period (IEP), when you get your card depends on when you signed up. Generally, though, you should receive your Medicare card around two weeks after you enroll. It will be mailed to you along with your Welcome to Medicare packet.

How Do You Replace a Medicare Card?

You have two options to request a new Medicare card if yours is damaged, lost, or stolen. If you choose to order your new card from Medicare, first make sure the mailing address on file with the Social Security Administration (SSA) is correct.

  • Medicare: You may request a new Medicare card online through your MyMedicare.gov account. You may also order one by phone at 1-800-MEDICARE (633-4227) or TTY 1-877-486-2048.
  • Social Security: You may also order a replacement card through your my Social Security account. After logging into your account, go to Replacement Documents.

Everyone should have a my Social Security account – even if you’re decades from retirement. All communications from Medicare and SSA go to the mailing address on file with Social Security. It is vital that information remains up-to-date. If you don’t have an account, you can create one here.

How Long Does It Take to Receive Your Replacement Medicare Card?

It takes around 30 days to receive your replacement Medicare card. If you need proof of insurance sooner, you may request it from either SSA or the RRB. It takes around 10 days to receive your proof of Medicare insurance letter.

You may also log into your mymedicare.gov account to print an official copy.

How to Protect Your Medicare Card

Like your Social Security card, your Medicare card contains valuable information for identity thieves. Make photocopies of these important documents:

  • Medicare card
  • Social Security card
  • Other health insurance cards, including Medicare Advantage, Medicare Part D, and Medigap

In addition, make a list of important health information and phone numbers, such as doctor names and medications you take. Then, create a file with all of this information and store it in a safe place. This ensures you have quick, easy access to your healthcare data in the event of an emergency or a lost Medicare card.

How Do You Replace a Medicare Advantage or Part D Card?

To replace a Medicare Advantage or Part D prescription drug plan card, call your Medicare plan provider.

What to Do If You Think Someone Stole Your Medicare ID Number

If someone steals your Medicare number, you’re at risk of Medicare fraud and/or identity theft.

Start by reviewing your Medicare Summary Notice. If it lists any services you did not receive, call the fraud hotline at Health and Human Services: 1-800-HHS-TIPS (447-8477).

You should also report the incident by calling 1-800-MEDICARE. Then, follow their instructions regarding next steps.

Protect Yourself Against Identity Theft

There is only one reason anyone from Medicare will ever call you: You asked someone from Medicare to call you. That’s it. All communications from Medicare are via U.S. mail. Nobody from Medicare (or Social Security) will ever call you out of the blue, threaten to cancel your benefits, demand money, or ask for personal information. If you ever receive such a call, hang up. Then call either Medicare or Social Security to file a report.

If you belong to a Medicare Advantage or Part D plan, someone from your insurance company may call you. However, they should not ask you for personal information. If you ever question the validity of a call, hang up. Then, simply call your insurance company. That way you know you are talking to a legitimate party.

Medicare card replacement

Medicare Card FAQ

Below are answers to the most frequently asked questions we receive about Medicare card replacement.

What is my Medicare number?

Your Medicare number is unique to you, similar to an account number. Previously, Medicare beneficiaries were identified by their Social Security number. To fight identity theft and Medicare fraud, each beneficiary received a new Medicare ID number and card.

What do I do if I lost my Medicare card?

If you lose your Medicare card, you may print a new one through your MyMedicare.gov account. However, if you believe your card was stolen or your ID number was compromised, you should report your lost card by calling 1-800-MEDICARE.

When will I get my new Medicare card?

Everyone should have received their new Medicare card by now. The cards began arriving in the mail in April of 2018. The entire process was expected to take around 12 months.

If you have not received a new Medicare card, you likely need to update your mailing address with Social Security. As explained above, you do that via your my Social Security account.

What does the new Medicare card look like?

Again, everyone should have received their new Medicare card already. However, if you’re new to the program, you may not realize that your current card is the new card.

As you can see in the image above, the new Medicare card has a blue banner at the top and red stripe across the bottom. It displays your name, Medicare number, and whether you’re entitled to Medicare Part A and/or Part B. It also lists your coverage start date for each part of Medicare.

Can I print my new Medicare card online?

Yes, you may print your Medicare card online. If you think you simply misplaced it and want to wait to order a duplicate Medicare card, you may choose to print one instead. However, please remember that thieves may steal your identity and commit fraud with your lost Medicare card. It’s always a good idea to report a lost or stolen Medicare card.


Chris Gasparini

Chris Gasparini has been a licensed insurance agent since 2005. He enjoys helping Medicare beneficiaries navigate their options to find the best solution for their unique needs. Chris feels as though his work truly helps people. Because he represents multiple insurance companies and plan types, Chris is able to help Medicare beneficiaries find the best, most cost-effective plan. Every day, he leaves work knowing he did what was right for each and every client he serves.

The MedicareUSA website is operated by HealthPlanOne, LLC a licensed health insurance agency based in Connecticut; in California d/b/a HPOne Insurance Agency, license #OF30784. HealthPlanOne, is a licensed and certified representative of Medicare Advantage HMO, PPO and PPFS organizations and stand-alone prescription drug plans with a Medicare contract. Enrollment in any plan depends on contract renewal.

For a complete list of available plans please contact 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week or consult www.medicare.gov.

The purpose of this communication is the solicitation of insurance. Contact will be made by an insurance agent/producer or insurance company.

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The Centers for Medicare and Medicaid Services (CMS) does not review or approve Medicare Supplement plan information.

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Last Updated 12/21/2018